We Are Discontinuing our Homebrewing Products
As of November 2023, we are no longer selling our homebrewing products: PLAATO Airlock, Keg, and Valve. As of now we are planning to operate the PLAATO homebrewing app until at least November 2025. We are currently looking into solutions to extend the life of our products, with the help of this community.
We are grateful to all of you who have come forward to help us find a solution to keep your Kegs and Airlocks operating for the years to come. We want to work with you to find a solution together.
We are going over all of our notes, and are going another (few) rounds with the long shots that could present a workaround for the technical problem we have faced. We believe that we will be better able to work this problem together and are asking for some patience while we evaluate the options presented to us.
We are planning a community meeting in the form of a webinar on the 15th of January 2024 with our two founders Pål and Michael, our CEO Magnus, and our CTO Simon. You will be able to ask questions about the challenge at hand, options for keeping your Kegs and Airlocks online, and the potential for open-sourcing the solution.
If you are interested in taking part in this work or are curious to learn more don't hesitate to contact us and sign-up through this form linked below. We will follow up with you via email closer to the webinar date.
Thank you for pushing us to be better! We want to reinforce our commitment to make this work.
Frequently Asked Questions
What are the requirements for PLAATO Pro?
The PLAATO PRO is built for professional brewers, and most of our customers have fermenter vessels in the range of 5hl - 500hl. The minimum tank size requirement for using PLAATO Pro is 100L with a minimum of 50 cm/ 20" of liquid necessary above the probe.
Reach out to us if you want to explore going Pro.
Can I get a refund?
We will continue to honor our 30 day money back guarantee.
Will there be technical support?
We will continue to provide support for these products until November 2025. You can reach our support team at firstname.lastname@example.org.
What about bugs?
While some of the infrastructure for the Airlock and Keg is ageing, we will continue to provide our service to ensure normal operations until November 2025.
How long will the app operate?
The PLAATO app for home brewers will be discontinued in November 2025. Users can download and save their up to November 2025.
What will happen to my data?
Data from the Airlock can be exported in multiple ways, which you can read about here: FAQs - Plaato Airlock Data | Plaato Help Center. You need to download your data before November 2025
Please reach out to email@example.com if you have other questions about us discontinuing our home brewing products.